Terms of Service

Last updated: 2026

1. Acceptance of Terms

By accessing our website or using our services, you agree to these Terms of Service.

If you do not agree with these terms, you should not use our services.

    2. Services

    Saclen provides AI automation and business automation services for organizations and businesses.

    • Workflow automation
    • AI agents
    • Sales automation
    • Customer support automation
    • Lead management automation
    • CRM automation
    • Reporting and analytics automation
    • Business process automation
    • Custom integrations and automation solutions

    3. Project Scope

    The scope of each project will be defined through proposals, agreements, statements of work, emails, or other written documentation.

    Work outside the agreed scope may require additional fees, timelines, or approvals.

      4. Client Responsibilities

      Clients are responsible for providing information, approvals, access, and resources necessary for project completion.

      • Providing accurate requirements
      • Providing system access when needed
      • Providing required data and documentation
      • Reviewing deliverables in a timely manner
      • Maintaining compliance with applicable laws

      5. Payments

      Fees, payment schedules, and billing terms will be defined in project agreements.

      Late payments may result in project delays, suspension of work, or termination of services.

        6. Third-Party Services

        Our solutions may rely on third-party services, software, APIs, AI providers, hosting providers, CRMs, communication platforms, and automation tools.

        We are not responsible for outages, policy changes, pricing changes, service interruptions, security incidents, or limitations caused by third-party providers.

          7. AI and Automation Limitations

          AI systems and automation workflows may generate inaccurate, incomplete, unexpected, or inconsistent outputs.

          Clients are responsible for reviewing important outputs before relying on them for business, legal, financial, or operational decisions.

            8. Intellectual Property

            Unless otherwise agreed in writing, clients receive ownership of final deliverables after full payment of applicable project fees.

            Saclen retains ownership of its pre-existing tools, frameworks, templates, methodologies, internal systems, and general know-how used during project delivery.

              9. Confidentiality

              Both parties agree to protect confidential information shared during the course of a project.

              Confidential information will not be disclosed except as required by law or with permission from the information owner.

                10. Limitation of Liability

                To the maximum extent permitted by law, Saclen shall not be liable for indirect, incidental, special, consequential, or business-related damages.

                Our total liability related to any claim shall not exceed the amount paid by the client for the specific services giving rise to the claim.

                  11. Termination

                  Either party may terminate a project or service arrangement with written notice.

                  Upon termination, payment obligations for completed work and incurred expenses remain due.

                    12. Governing Law

                    Unless otherwise agreed in writing, these terms shall be governed by applicable laws determined by the contractual relationship between the parties.

                      13. Changes to These Terms

                      We may update these Terms of Service from time to time.

                      Continued use of our services after updates become effective constitutes acceptance of the revised terms.

                        14. Contact Information

                        Questions regarding these Terms of Service may be sent to hello@saclen.com