Privacy Policy

Last updated: 2026

1. Introduction

This Privacy Policy describes how Saclen collects, uses, stores, and protects personal and business information.

By using our website or services, you agree to the practices described in this policy.

    2. Information We Collect

    We may collect information directly from clients, website visitors, and authorized representatives of businesses.

    • Name and contact information
    • Company information
    • Email addresses and communication records
    • Project requirements and business process information
    • CRM, sales, customer support, reporting, and workflow data provided by clients
    • Technical information such as IP addresses, browser type, device information, and usage data

    3. How We Use Information

    We use information only for legitimate business purposes related to our services.

    • Providing AI automation and workflow automation services
    • Building and maintaining AI agents and automation systems
    • Managing client projects and support requests
    • Improving system performance and reliability
    • Communicating with clients
    • Complying with legal obligations
    • Protecting our services and systems from misuse

    4. Third-Party Services

    To provide our services, we may use third-party providers and platforms.

    Information may be processed by these providers according to their own privacy policies and terms.

    • AI providers and language model providers
    • Cloud hosting providers
    • Automation platforms
    • CRM systems
    • Communication tools
    • Analytics providers
    • API providers and integration services
    • Database and storage providers

    5. Cookies and Analytics

    Our website may use cookies and similar technologies to improve user experience and understand website usage.

    Users may manage cookie preferences through their browser settings.

      6. Data Retention

      We retain information only for as long as necessary to provide services, fulfill contractual obligations, resolve disputes, maintain business records, and comply with legal requirements.

      Retention periods may vary depending on the nature of the project and applicable laws.

        7. Data Security

        We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, or disclosure.

        No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

          8. International Data Transfers

          Because we serve clients internationally and use global service providers, information may be transferred to and processed in countries different from the client's location.

          By using our services, clients acknowledge and accept such transfers where legally permitted.

            9. User Rights

            Depending on applicable laws, users may have certain rights regarding their personal information.

            • Request access to personal information
            • Request correction of inaccurate information
            • Request deletion of information where applicable
            • Object to certain processing activities
            • Request information about how data is used

            10. Client Data Responsibilities

            Clients are responsible for ensuring that any data provided to Saclen is collected and shared lawfully.

            Clients remain responsible for their own compliance obligations related to customer, employee, or business data.

              11. Changes to This Policy

              We may update this Privacy Policy from time to time.

              Updated versions will become effective when published on our website.

                12. Contact Information

                Questions regarding this Privacy Policy may be sent to hello@saclen.com